Shipping Policy

At Zovella, we want your order to arrive as smoothly as possible. Please review our shipping information below before placing your order.

Order Processing

Orders are typically dispatched within 1–2 business days after your payment has been successfully processed.

Orders placed on weekends or public holidays may begin processing on the next business day.

During periods of high demand, promotions, or holidays, processing may take slightly longer.

Shipping & Delivery Times

Once your order has been dispatched, estimated delivery is:

International Delivery: 7–14 business days

Please note that delivery times are estimates and may vary depending on your location, local postal services, customs processing, weather conditions, or other circumstances outside our control.

Tracking Your Order

Once tracking information becomes available, you will receive a shipping confirmation email containing your tracking details.

Please allow 2–5 business days for tracking information to update after your order has been dispatched.

Multiple Packages

Some products may be shipped from different fulfillment centers.

If you order multiple items, your order may arrive in separate packages or on different days. You will not be charged additional shipping fees if your order is split into multiple shipments.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by your country.

Unless otherwise stated at checkout, any customs duties or import charges are the responsibility of the customer.

Customs processing may occasionally delay delivery.

Incorrect Shipping Addresses

Please make sure your shipping information is accurate before completing your order.

If you notice an incorrect address, contact us as soon as possible at [your support email].

Once an order has been dispatched, we cannot guarantee that the shipping address can be changed.

Zovella is not responsible for packages delivered to an incorrect address provided by the customer.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please check your tracking information first.

Occasional carrier or customs delays may occur.

If your package has not arrived within 30 days of dispatch, please contact us at [your support email] and our customer care team will assist you.

Delivered but Not Received

If your tracking information shows that your package has been delivered but you cannot locate it, please:

• Check around your delivery location.

• Ask members of your household or neighbors.

• Contact the shipping carrier for additional delivery information.

If you still cannot locate your package, contact our customer care team.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as quickly as possible.

Because orders are dispatched within 1–2 business days, we cannot guarantee that changes or cancellations can be made after an order has entered processing.

Questions

For questions regarding shipping or your order, please contact:

Zovella Customer Care
Email: [your support email]

We’ll be happy to assist you.